Refund Policy

This Refund Policy explains how refunds work for reports sold on pestolovesyou.com by IGONGGONGI(2002) (the "Company"), including the Aura personal style report. It summarises Article 11 of our Terms of Service; if the two differ, the Terms prevail.

1. Full refund within 14 days, before you open your report

You can request a full refund within 14 days of your order date, as long as you have not opened your report.

2. After you open your report

A report is digital content supplied in full the moment it is opened, so once you have opened it the right of withdrawal ends and partial refunds are not available. If the report doesn't feel like you, tell us within 7 days of receiving it and we will revise it once, free of charge. You can still get a full refund after opening it if the report is materially different from what we advertised, or if we cannot provide it properly for reasons on our side.

3. Orders we cancel

If we cancel an order because a photo does not meet our photo rules or a person in a photo may be a minor, or because we cannot provide the report, we refund the order in full.

4. How to request a refund

Look up your order on our website with your order number, name and email, and submit a refund request on the order status page, or email support@pestolovesyou.com. We review requests within 3 business days and let you know the result. For orders paid through Paddle, our reseller and Merchant of Record, you can also contact Paddle directly at paddle.net.

5. How you receive your refund

Approved refunds are made to your original payment method; orders paid through Paddle are refunded by Paddle. Depending on your bank or payment provider, it may take several business days for the refund to reach you.

This Refund Policy takes effect on October 20, 2026.